Privacy policy

Privacy Policy
Last updated: 12 July 2026

This Privacy Policy explains how HIVE & KEEPER LTD (company number 09616901), trading as "op-treasure" ("we", "us", "our"), collects, uses and protects your personal data when you visit or make a purchase from op-treasure.com. We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018.

Information we collect
When you place an order, create an account or contact us, we may collect:
- Your name, billing address and shipping address
- Email address and phone number
- Order history and details
- Communications you send us
We also automatically collect technical data such as your IP address, device and browser type, and the pages you view, using cookies and similar technologies.
Payment card details are processed directly by our payment providers (such as Shopify Payments and PayPal) and are not stored by us.

How we use your data
We process your personal data to:
- Fulfil, deliver and manage your orders
- Take and verify payment
- Provide customer support and respond to enquiries
- Send you order and shipping updates
- Prevent and detect fraud
- Comply with our legal and tax obligations
- Send marketing communications, where you have consented
Our lawful bases for processing are: performance of a contract, our legitimate interests (running and securing our business), compliance with a legal obligation, and your consent.

Sharing your data
We share personal data only where necessary with:
- Payment processors (e.g. Shopify Payments, PayPal) to take payment
- Shipping carriers to deliver your order
- Our e-commerce and IT providers, including Shopify, which hosts our store
- Authorities or advisers where required by law
We do not sell your personal data.

International transfers
Some of our providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place as required by UK data protection law (for example, International Data Transfer Agreements or the UK Addendum to the EU Standard Contractual Clauses).

Cookies
We use cookies for essential site functionality, analytics and marketing. You can manage or disable cookies through your browser settings, though some site features may not work correctly without them.

Data retention
We keep order and transaction records for as long as required by law (generally six years for tax purposes) and delete other personal data when it is no longer needed for the purposes above.

Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, email info@op-treasure.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact
HIVE & KEEPER LTD
73 Burntwood Grange Road, London, United Kingdom, SW18 3JY
Company number: 09616901
Email: info@op-treasure.com